Roo Casino Terms and Conditions
What Happens When You Register
By ticking the acceptance box and completing registration, you enter a binding agreement with AusCur Services N.V., the operator of Roo Casino. The agreement covers these terms, the bonus conditions published on our bonus page, the privacy policy and the responsible gambling policy. If you do not agree with any part, do not open an account. Continued use after an update counts as acceptance of the revised text.
How We Verify Your Identity and Limit Our Liability
We verify every player before the first withdrawal, and also once cumulative deposits exceed $2,000. Accepted documents are an Australian driver’s licence, a passport or a Medicare card, together with proof of address in the form of a utility bill or bank statement. Withdrawals stay on hold until the documents are approved. Our support team reviews submissions through [email protected] or live chat, and the account is not paid out to a name that differs from the verified one.
Roo Casino is not liable for losses that arise from the normal risk of gambling, from your own decisions, from failures of your internet provider or device, or from third-party payment networks outside our control. Where liability cannot be excluded, it is limited to the amount of your account balance at the time of the event.
What You May Not Do on Your Account
Each person may hold one account. Duplicate accounts, accounts opened on behalf of someone else and shared devices used to claim the same bonus twice are treated as multi-accounting. We also prohibit collusion between players, automated play by bots or scripts, and deliberately playing only bonus-eligible games at the maximum permitted stake to extract value with no real risk. A breach lets us void bonuses and winnings, close the account and return the remaining real-money balance where the law allows.
Governing Law and Licensing Details
Roo Casino operates under Curaçao eGaming licence 8048/JAZ, issued to AusCur Services N.V. The agreement between you and the operator is governed by the laws of Curaçao, and disputes that we cannot settle through support fall under the courts of Curaçao. The Curaçao eGaming authority is an offshore licensing body. ACMA and the Interactive Gambling Act 2001 are not our regulator and not our governing framework.
What We Do if a Game Malfunctions
A malfunction voids all plays and payouts affected by it. If a pokie or live table freezes, disconnects or shows an obviously wrong result, the round is settled according to the server record, and any bet that was not completed is returned to your balance. Evolution Gaming live rounds follow the studio record. Report the game name, time and bet amount to live chat so we can retrieve the log.
Who May Play and Where
Players must be 18 or over, and the age limit is the same across all of Australia. You must have legal capacity to enter a contract, hold one account and play with your own funds. We do not hold an Australian licence. You are solely responsible for checking that online gambling is lawful where you live before you register, and we accept no responsibility if you use the site where it is not.
How Bonuses Work
Bonuses are for players aged 18+ only. The cashback welcome offer returns up to $200 on net losses after a first deposit of $50 or more. The free spins option gives 50 free spins after a first deposit of $10 or more, and a $20 deposit on a Wednesday adds 50 more. Every bonus carries a 35x wagering requirement on the bonus amount, a maximum bet of $5 per spin or round while wagering, and expiry 30 days after crediting. Pokies count in full. Live dealer titles and RNG table games count at a reduced rate, and jackpot pokies such as Mega Glam Life and Greedy Goblins may be excluded.
How Deposits and Withdrawals Are Handled
The minimum deposit is $20 on every method and we charge no fee on deposits. All withdrawals pass a 24-hour internal review, and the cap is $5,000 per transaction and $10,000 in any 10-day period. Crypto withdrawals must go to the wallet used for the deposit.
| Method | Min. withdrawal | Max. withdrawal | Fee | Processing after review |
|---|---|---|---|---|
| Visa | $50 | $5,000 | None | 1-3 business days |
| Bank transfer | $100 | $5,000 | $35 | 3-5 business days |
| Bitcoin | $50 | $5,000 | None | Up to 2 hours |
| Litecoin | $50 | $5,000 | None | Up to 2 hours |
| Ethereum | $50 | $5,000 | None | Up to 2 hours |
How We Change These Terms
We may revise these terms when the law, our licence conditions or our products change. The new version is published on this page with a revised date at the top, and material changes are announced to registered players by email at the address on the account. Changes take effect on publication for new players and on your next login for existing ones. If you do not accept a change, stop playing and ask support to close the account and pay out the balance.