Roo Casino Legal Information
Operator and How to Reach It
Roo Casino is operated by AusCur Services N.V., a company registered in Curaçao. No registration number or street address is published on this site, and we do not add details we cannot support. All written correspondence to the operator goes through [email protected]. Because the operator is offshore and holds no Australian licence, players should not assume the protections of an Australian-licensed bookmaker apply here, and the player is responsible for confirming that using the site is lawful in their state or territory.
How to Make a Complaint
Send the complaint to [email protected] with your registered email, the date, the amount and a description of the problem. We confirm receipt by email and give a written answer once we have reviewed the account records and game logs. If you are unhappy with the result, you can ask for the case to be escalated to the licence holder’s compliance team, and then refer it to the Curaçao eGaming authority that issued licence 8048/JAZ.
Our Copyright
The layout, text, graphics and code of roocasino24.com belong to the operator or are used under licence. The game titles, logos and artwork of Betsoft, Pragmatic Play, iSoftBet, Quickspin, Evolution Gaming, Endorphina, Habanero, Wazdan, ELK Studios and IGTech remain the property of those studios. You may view the site for personal use, but copying, scraping or reselling any of this material without written consent is not allowed.
Licence Details
Roo Casino operates under Curaçao eGaming licence 8048/JAZ, issued to AusCur Services N.V. The licensing authority is the Curaçao eGaming authority. This is an offshore licence, and it sits alongside independent RNG certification of the game titles. It does not amount to an Australian licence or approval by any Australian authority.
Who Answers for Site Content
The operator is responsible for the text and terms published on roocasino24.com. If you find an error in a bonus figure, limit or processing time, tell [email protected] and quote the page and the wording. Corrections are made on the page and the revision date at the top is updated. Where a page and your account cashier differ, the terms shown in the cashier at the time of the transaction apply.
Third-Party Links and Sources
The site may mention independent organisations, payment brands and game studios. We do not control those sources, we do not check every update they publish, and we accept no responsibility for their content, availability or privacy practices. A mention is not an endorsement.
Contact Details
The address for legal correspondence is [email protected]. Live chat in the lobby is available 24/7, and staff cover AEST and AEDT hours in English. We do not run a phone line.