Contact Roo Casino Support

When Our Team Answers

Our support team is staffed around the clock, which means a payment question at 7 pm on a weekday and a login problem at 2 am on a Sunday both reach a person. Agents work in English and cover AEST and AEDT hours as well as overnight, so Australian players are never waiting for an overseas office to open. We do not run a phone line at the moment, and any number you may see on a third-party site is not ours.

Where to Write to Us

Every written enquiry goes to [email protected]. Use the same address for account questions, bonus disputes, verification documents, data requests and formal complaints. Messages sent from the email registered on your account are matched to your profile straight away, which shortens the exchange because we do not have to confirm who you are before we start.

What to Have Ready Before You Get in Touch

Live chat suits anything that needs a reply while you are logged in: a deposit that has not arrived, a bonus that has not been credited, a locked account after several failed logins. Email suits anything with attachments or a long history, such as KYC documents (Australian driver’s licence, passport or Medicare card, plus a utility bill or bank statement) and complaints about a withdrawal. Have your registered email address, the amount and date of the transaction, and the payment method (Visa, Mastercard, Neosurf Voucher, Bitcoin, Litecoin, Ethereum or bank transfer) to hand. For bonus questions, quote the offer name and the date it was credited.

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