Roo Casino Privacy Policy

Who Controls Your Data

The data controller for Roo Casino is AusCur Services N.V., the company holding Curaçao eGaming licence 8048/JAZ. The company is registered in Curaçao. We do not publish a street address on this site, so all correspondence about personal data goes to [email protected], where it is routed to the team that handles privacy requests.

We pass data to third parties only where a service cannot run without it. Payment processing involves Visa, Mastercard, Neosurf and the blockchain networks for Bitcoin, Litecoin and Ethereum, as well as your own bank for transfers. Game providers Betsoft, Pragmatic Play, iSoftBet, Quickspin, Evolution Gaming, Endorphina, Habanero, Wazdan, ELK Studios and IGTech receive a player identifier and session data so that rounds can be run and settled. We do not sell your data.

Cookies fall into three groups: essential cookies that keep you logged in and secure the cashier, preference cookies that remember settings such as your last lobby tab, and analytics cookies that show us which pages are slow or confusing. Essential cookies cannot be switched off. You can decline the other two groups in the notice shown on your first visit or delete them in your browser settings at any time.

Where Your Data Is Processed

Our operator is based in Curaçao, and our game and payment partners run servers in several other countries, so your data leaves Australia as a matter of course. Transfers are limited to what the service needs, and connections between your device and our platform use 256-bit SSL encryption.

What We Collect and What You Can Ask Us to Do

At registration we collect your email address, password, name, date of birth, residential address and chosen account currency, which is AUD for most players. For payments we record the method, amount, time and, for crypto, the wallet address. For verification we hold copies of your Australian driver’s licence, passport or Medicare card and a utility bill or bank statement. Technical data covers IP address, device type, browser and access logs.

You may ask us to give you a copy of your data, correct it, delete it where we are not legally required to keep it, restrict or object to its use, or send it to you in a portable format. Write to [email protected] from your registered email, and we will confirm the request and answer within 30 days.

Why We Process Your Data

We process registration and payment data to run your account and honour the contract. We process verification documents because our licence and anti-money-laundering duties require us to confirm who is playing and that they are 18 or older. We process logs to detect fraud, multi-accounting and unauthorised access, which is our legitimate interest in keeping accounts safe. We use analytics cookies only with your consent, and email marketing only if you opt in.

If You Want to Complain About Our Handling

Start with [email protected] so we can try to resolve it directly. If you remain unsatisfied, you may complain to a data protection authority. Players in Australia can contact the Office of the Australian Information Commissioner (OAIC), and players elsewhere can contact the authority in their own country.

How Long We Keep Records

Account and transaction records are kept for as long as the account is open and for a period afterwards that anti-money-laundering rules require. When you close the account, we delete marketing preferences and analytics identifiers at once, and keep identity documents, payment records and responsible gambling records for the mandatory period before deleting them. Data kept under a legal duty is used for that purpose only.

Where to Send Data Requests

Send access, correction, deletion and objection requests to [email protected]. Use the email registered on your account and state which right you wish to use. We may ask for a verification document before releasing a copy of your data so that it does not reach the wrong person.